1. Introduction

Thank you for choosing IndoFit Life Sciences. We strive to ensure our partners and customers are satisfied with our products and services. This Return & Refund Policy outlines the conditions under which returns and refunds may be processed. This policy applies to products supplied to our PCD Pharma Franchise partners and Third-Party Manufacturing clients.

Please read this policy carefully. By placing an order with us, you agree to the terms outlined herein.

2. General Conditions for Returns

Returns will generally be accepted under the following conditions:

• Products received are damaged during transit (must be reported within [Number] hours/days of receipt with photographic evidence).
• Products received are different from what was ordered (wrong product supplied).
• Products have a manufacturing defect (e.g., issues with packaging integrity, quality deviations not related to storage post-dispatch).
• Products are near expiry or expired upon receipt (as per mutually agreed terms, typically with [Number] months of expiry remaining, or as specified in the agreement).

Returns for reasons such as slow-moving stock, change of mind, or damage due to improper storage by the client/partner are generally not accepted unless explicitly agreed upon in writing.

3. Process for Reporting & Returns

3.1. Reporting an Issue

To initiate a return, please contact our Customer Support team or your designated account manager within [Number] days of receiving the goods. You can reach us at:

• Email: support@indofitlifes.com (or your specific support email)
• Phone: +91 89866 83087

Please provide your order number, product details, reason for return, and supporting evidence (e.g., photos of damage, batch numbers).

3.2. Return Authorization

Once your return request is reviewed and approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the products. Products returned without an RA number may not be accepted.

3.3. Shipping Returns

The method of returning goods (e.g., reverse pickup, self-shipment by client) and responsibility for shipping costs will be determined on a case-by-case basis and as per the terms of our agreement. If we arrange for a pickup, we will coordinate the logistics.

4. Inspection & Refund/Replacement

Upon receipt of the returned goods, our quality assurance team will inspect them to verify the reported issue. This process may take up to [Number] business days.

4.1. Approved Returns

If the return is approved:

• Replacement: We will dispatch a replacement for the returned products at the earliest, subject to stock availability.
• Credit Note/Refund: If a replacement is not feasible or preferred, a credit note will be issued, or a refund will be processed to the original mode of payment or as mutually agreed. Refunds may take [Number] business days to reflect in your account after processing.

4.2. Rejected Returns

If the returned products do not meet the conditions outlined in this policy (e.g., damage caused by mishandling post-delivery, issue not as reported), the return may be rejected. We will communicate the reason for rejection, and the products may be returned to you at your expense.

5. Non-Returnable Items

Certain items may be non-returnable unless there is a manufacturing defect or damage during our initial transit. This typically includes:

• Products with special storage requirements (e.g., cold chain) if mishandled after receipt.
• Promotional materials or free samples.
• Products with broken seals or tampered packaging (unless damaged in transit and reported immediately).

(This list is illustrative and should be customized to your specific product types and agreements).

6. Policy Modifications

IndoFit Life Sciences reserves the right to modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Website. Your continued business with us after any such changes constitutes your acceptance of the new policy.

7. Contact Information

For any questions or clarifications regarding our Return & Refund Policy, please contact us:

IndoFit Life Sciences
DB-16 Ahluwalia Complex, Sector 20, Panchkula, Haryana
Email: indofitlifes@gmail.com
Phone: +91 7986683087